Bistro Operations Lead – Strathfield Golf Club
The Fresh Collective is looking for an experienced, hands-on Bistro Operations Lead to join our team at Strathfield Golf Club.With a primary focus on Bistro 18, this role is responsible for the day-to-day operation of the Club’s Halfway Kiosk and provides support across functions and events as required.Reporting to the Venue Manager, you’ll lead service from the floor, make confident day-to-day operational decisions and set the standard for guest experience, team performance, service quality and operational efficiency.This is a great opportunity for a hospitality professional who enjoys being part of the action, developing a strong team and creating a genuinely welcoming experience for Club members and guests.The RoleWorking closely with the Venue Manager, you’ll take ownership of service during your allocated shifts and lead the team from the floor.Your responsibilities will include:Leading Bistro 18 service and maintaining a strong, hands-on presence on the floorTaking ownership of day-to-day service decisions to resolve issues, maintain standards and keep operations running smoothlySupervising, coaching and supporting the front-of-house team throughout serviceRunning pre-service briefings and allocating sections, duties and breaksEnsuring Bistro 18 is fully prepared for service, from opening through to closeOverseeing the day-to-day operation, presentation and service standards of the Halfway KioskManaging bookings and large groups, while maintaining clear communication with the kitchenMonitoring service flow, food wait times and guest feedback, stepping in early when issues ariseBuilding positive relationships with Club members, regulars and guestsCreating a warm, welcoming environment and confidently handling guest enquiries and feedbackDeveloping strong menu and product knowledge within the team, while encouraging genuine and thoughtful upsellingMaintaining high standards of presentation, cleanliness, food safety and responsible service of alcoholSupporting functions and events as requiredAssisting with stock, POS, cash-up and other operational duties as requiredWhat We’re Looking ForWe’re looking for a natural hospitality leader who enjoys being part of the service and setting the standard from the floor.You’ll bring:Previous supervisory experience within a club, café, restaurant or similar hospitality environmentA genuinely hands-on approach to leadership and serviceA confident, calm and practical leadership styleStrong communication, customer service and problem-solving skillsThe ability to organise, motivate and support a team through busy service periodsStrong food and beverage knowledge and a genuine passion for hospitalityAn understanding of the importance of regular guests and building relationships within a Club environmentThe ability to think ahead, identify issues and keep service moving smoothlyA valid RSA certificateFormal hospitality and coffee training will be highly regardedAvailability to work a rotating roster across day and evening shifts, Monday to SundayWhat’s in It for You?Full-time, permanent employment$82,000 + superannuationFree onsite parkingOngoing training and developmentGenuine career growth within an established and expanding hospitality groupA supportive leadership team that values developmentStaff discounts across Fresh Collective venuesAbout The Fresh CollectiveThe Fresh Collective is a leading Australian hospitality group operating cafés, restaurants and bars, alongside catering and event services at some of Australia’s most recognised cultural and entertainment venues.Our portfolio includes the Art Gallery of NSW, Australian Museum, Sydney Theatre Company, Museums Victoria and Queensland Museum.At Fresh, we’re passionate about great food, genuine hospitality and creating memorable experiences for our guests.
AUD
Australia - NSW
Sydney
Sydney
2000